Quality Assurance

Quality is never an accident. It is the result of planning, teamwork and a commitment to excellence

  Quality Policy :
  • Lucid Management is committed to provide Reliable, Unbiased, Timely and Accurate Quality Testing Services by complying with National and International standard bodies.
  • Lucid management is committed to comply with the quality documentation and implement the policies and procedures in their routine work.
  • Lucid management is committed to comply with ISO/IEC-17025: 2005 standard and to continually improve the effectiveness of the management system.
  • Lucid management is committed to provide services to the customer by maintaining the trust in its independence of judgment and integrity related to its testing activities.
  • Lucid management is committed to ensure that quality policy and procedures are effectively communicated, understood, implemented & maintained throughout the laboratory.
  Quality Assurance :
  • Lucid implements quality system which is in strict accordance with ISO/IEC-17025 and covers the following functions.
  • Impart training to staff to strengthen and to update competency of the personnel.
  • Conduct inter/intra laboratory checks and quality control checks.
  • Ensure participation in proficiency testing programmes.
  • Ensure calibration of equipment / instruments as per laboratory schedule.
  • To organize internal quality audits to verify gaps or non-conformances, if any and plan for necessary corrective and preventive actions.
  • To coordinate external audits by regulatory agencies and customers.
  • To resolve customer's complaints and observations.
  • To collect customer feedback in order to strengthen customer relations and organizational functions.
  • To work for acquiring more approvals / recognitions from regulatory agencies and customers.
  • SOPs to meet all the requirements of ISO 17025.
  • Data sheets and records for easy traceability.
  Quality Objectives :

To cover all test parameters related to the scope for Inter-laboratory/Proficiency testing programme as per the fixed schedule of the Laboratory.Reducing the complaints from customers to zero-level. To reduce the number of non-conformities and no occurrence of the same non-conformity.

  • Impart training to staff to strengthen and to update competency of the personnel.
  • Conduct inter/intra laboratory checks and quality control checks.
  • Ensure participation in proficiency testing programmes
  • Ensure calibration of equipment / instruments as per laboratory schedule.
  • To organize internal quality audits to verify gaps or non-conformances, if any and plan for necessary corrective and preventive actions.
  • To organize internal quality audits to verify gaps or non-conformances, if any and plan for necessary corrective and preventive actions.
  • To coordinate external audits by regulatory agencies and customers.
  • To resolve the customer's complaints and observations
  • To collect customer feedback in order to strengthen customer relations and organizational functions.
  • To work for acquiring more approvals / recognitions from regulatory agencies and customers.
  • SOPs to meet all the requirements of ISO 17025.
  • Data sheets and records for easy traceability.
  • At Lucid Quality Assurance is not driven by a set of people but a dedicated effort from every single team member